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You may ask us to provide information in any format.

  • However, we may consider the cost of providing the information before meeting your request.
  • You may ask for information in paper form or electronic form, or you may ask for permission to inspect records containing the information at Social Care Wales’s offices.
  1. It is our policy that our public facing documents, publications and web-based information is available in Welsh and English.
  2. We can provide other information in Welsh if it is requested, however we may need to pass on some or all of the cost of translation in some circumstances. We will discuss and confirm this with you before proceeding.

What happens when I make a Freedom of Information Act request?

When we receive a request, we must respond within 20 working days. If we need more information from you or if you need to pay a fee, the clock is stopped until we receive the information or the fee (if applicable). If you don’t pay the fee within 3 months, we will assume that you no longer want the information.

Important

You may ask us to provide information in any format. However, we may consider the cost of providing the information before meeting your request. You may ask for information in paper form or electronic form, or you may ask for permission to inspect records containing the information at Social Care Wales’s offices.

You should complete this form if you are dissatisfied with any service provided by Social Care Wales and wish the matter to be investigated further.

Your details

Address

Details of your complaint

Please give details of the department or person you are complaining about, where appropriate.

What is your complaint?

If applicable

Representative details

Do you wish to have a colleague/ trade union representative/ support worker accompany you through the complaints process?
Your representative's address

What happens when I make a Freedom of Information Act request?

Exempt Information